Learn / For business owners · 3 min read
The paperwork
The Master Services Agreement and Order Form, in plain words.
You sign two papers: a Master Services Agreement (MSA) and an Order Form. The Order Form sets your pay and term, while the MSA covers who owns the video, your duties and how the deal ends.

The Order Form: pay and term
You fill in your company name, address and email, plus a main contact and a billing contact (Section 1.2). If no start date is written in, the Order Form starts on the date of the last signature (Section 1.1).
The Order Form runs for 6 weeks and then renews one month at a time, unless one side first gives written notice that it will not renew (Section 1.1).
The Order Form sets the fee for each Recorded Hour Colby accepts in writing (Section 2), and Colby confirms your exact rate in writing after your first accepted hour. Part of an hour is paid as part of an hour, but time with a dead battery, a broken file, missing hands or staged work does not count.
Section 2 also says Colby pays the fees within 30 days of the invoice date. If you want to change the Order Form, you send a change order by email (Section 3).
Who owns the video
Colby owns the video the equipment records (MSA Section 1.3). That means Colby may sell or share selected video with others for robot and world model work, and it pays you for the video under the Order Form.
Section 1.3 also says you agree not to sue Colby or its clients over their use of the video, with one exception: a claim that Colby broke the agreement and did not fix it. Under Section 4.1, Colby also owns the labels, models and software built from the video.
Your duties
- Get the OK from each building's owner or manager to record there (Section 6.3).
- Give notice to and get consent from your cleaners and anyone else in the video (Section 6.3).
- Keep sensitive information out of the video (Section 6.3).
- Run background checks and handle all employer duties, because your cleaners are never Colby employees (Sections 1.2 and 6.3).
- Care for the equipment, since you pay for loss or damage at a job site, except normal wear from proper use (Section 1.2).
Private information
Each side keeps the other side's private business facts to itself, and the terms of the agreement are private too (Section 3). When the deal ends, each side gives back or destroys what it holds of the other's (Section 3.4).
How it ends
The MSA lasts until all Order Forms end (Section 5.1). If one side breaks the agreement, the other can end it after 30 days' written notice, unless the problem is fixed in those 30 days (Section 5.2).
Within 10 business days of the end, you pack and ship the equipment back by a tracked carrier using a prepaid label Colby sends you (Section 5.3). Delaware law applies, and both sides must try mediation before a lawsuit (Section 9.11).
This page is a plain summary, and the signed agreement is what controls. You may want your own lawyer to read it before you sign.
What other owners ask
Can I stop after the first 6 weeks?
The Order Form renews one month at a time unless one side gives written notice that it will not renew before the current term ends (Order Form Section 1.1).
Who signs first?
You do. You sign online through DocuSign, and then Colby signs.
