Learn / For business owners · 1 min read
Your first two weeks
From signing up to your first review, step by step.
You sign the agreement online, pick a start date and do a setup call with our team, and we send you phones and headbands at no charge. Then your crew records, and our team reviews the video within 24 to 48 hours.
- 1Sign upTell us about your company at colby.ing.
- 2Sign the agreementSign online, then pick your start date.
- 3Setup callOur team sets up the recording app with you.
- 4Phones and headbands arriveWe send them at no charge.
- 5First recordingsRecord, upload and get feedback in 24 to 48 hours.
Step one: sign and schedule
- Sign up at colby.ing, or go straight to colby.ing/onboard, and choose the country your company is in.
- Our team sends your agreement directly through DocuSign. Review and sign it before you start recording.
- Pick a start date that fits your crew's schedule.
Before anyone records: setup call, phones and headbands
- Join a setup call, where our team walks you through the phones and the recording app before anyone records.
- Watch for the phones. We set them up before they ship, so your cleaners can start recording.
- Watch for the headbands and battery packs, which come to your address at no charge to you.
First night: the checklist
Before the first shift, run through this list with each cleaner. It only takes a few minutes at the start of the night.
- Everyone who will be in the video has agreed to be recorded at work.
- Phone charged, lens clean and enough free storage.
- Mount snug, phone above the eyes, angled down.
- Your own hands show on the screen, and there is enough light.
- No private areas or personal papers in view.
After the first shift: review and fixes
Upload the video after the shift, and our team will check it within 24 to 48 hours. That window is not a pay date.
If you get feedback, fix it before you record more. A mount that slips or hands out of frame are the most common first-week notes. If an upload fails, save the error and call us at (480) 542-7526.
A one-page, week-by-week plan from setup day to the end of your first term.
Open the planWhat other owners ask
Can my crew record before the setup call?
No. The recording app gets set up on that call, before any recording starts.
What if the mount slips during a shift?
Pause, adjust it and check the view again, then keep going.
What if someone records a private area by mistake?
Tell our team, and we will explain what to do with that video and how to avoid it next time.