Contracts

Two agreements

Your business has two kinds of agreement. Neither one is between you and a company.

You never sign a company's contract, and a company never signs anything with you. No money passes between you and the companies you bring in. Colby pays each company, and Colby pays you.

Your Referral Agreement

Your agreement with Colby sets your fee: $2.00 for every accepted hour your companies record, with no end date. It does not let you sign contracts in Colby's name or change any company's terms. Colby emails it through DocuSign after you sign up, Colby signs first, and your portal opens once you sign. The steps are on Signing up.

Your signed copy is in Documents. Questions about it, or about money, go to Colby directly, not to Colby support.

What a company signs

Each company signs Colby's standard contract: a Master Services Agreement (MSA) and an Order Form, sent together through DocuSign. The signer fills in the company's details while signing, so nothing has to be typed up in advance.

The Order Form: the deal itself

• Company details (Section 1.2): the company's name, address and email, a main contact and a billing contact.
• The rate, paid for each recorded hour Colby accepts. Part of an hour counts as part of an hour.
• Camera kits: how many the company starts with. More can be added later by written agreement with Colby.
• An hour target across all of the company's kits. The Order Form says whether it is a goal or a minimum.
• Kit use: the Order Form can also say what happens when a kit sits unused. Ask Colby to walk the owner through it before they sign.
• The term: the first term is 6 weeks. It then renews unless one side gives written notice that it won't.
• Changes: the company asks for a change in writing, by email (a change order).

The MSA: the rules for every Order Form

• Colby owns the video the equipment records, and may share selected video with AI and robot teams. Colby pays the company for it under the Order Form.
• Permission: the company gets the OK of each building's owner or manager before anyone records there.
• Consent: the company tells its crew and anyone else in the video, and gets their consent.
• Private information stays out of the video.
• Employer duties, including background checks, stay with the company. Its crews are never Colby employees.
• Equipment: the company cares for it and pays for loss or damage at a job site, apart from normal wear from proper use.
• Confidentiality: each side keeps the other's business facts private, and the terms of the agreement are private too.
• Ending: either side can end it for a breach that isn't fixed after written notice. When it ends, the company ships the equipment back within 10 business days, by a tracked carrier, using a prepaid label Colby sends.

Ask Colby to send a contract

1. The owner tells you, or Colby, that they are ready to sign. This usually comes after Colby's call.
2. In your portal, click Request contract on the company's row in Companies, or on the Ready for a contract list in Contracts. If you are referring a company for the first time, you can instead tick They're ready to sign on the Refer a company form in Share.
3. Fill in the legal company name, who signs, their email for DocuSign, their title, the company address, the number of camera kits and the hour target. Add a note for anything Colby should know.
4. Check the rate. It starts at the company's current rate, or the rate you offered it. You can change it, up to your limit.
5. Send it. Colby reviews every request. Nothing goes to the company until Colby sends it.
6. Colby signs first in DocuSign. DocuSign then emails the signer, who confirms the company details, fills in anything left blank and signs.
7. Follow it in Contracts, which tracks each request from asked to signed. In Companies the company shows Contract while it is out and Signed once it is done.

Every field on the form is described on Companies and contracts.

Get the details right the first time

Most delays come from small mistakes in the request. Check these with the owner before you send it.

• The legal company name, as it appears on the business license, not a nickname or a website name.
• The signer is the owner or an officer who can bind the company, with the right title.
• The signer's email is one they read today. DocuSign sends the contract there.
• The company address is the company's full business address.
• The number of kits matches the people who will really record on real shifts.
• The hour target is a number the crew can reach on real shifts, not a hope.

What to say about contracts

• Say: "You sign with Colby, not with me."
• Say: "Colby confirms the rate in the Order Form."
• Say: "Here is a plain summary. Colby can answer anything it doesn't cover."
• Don't explain what a clause means legally, or promise that Colby will change one.
• Don't offer a rate above what your link or your limit allows.
• Don't fill in or sign anything in DocuSign yourself. The signer does that.

Coming to your portal

Sending a company its standard contract yourself, from your portal, is coming. Until then, every company contract goes through Colby as described above.

Questions

Read next

• From yes to recordingThe path one company takes from an owner's yes to a crew recording on every shift: who does each step, where you help, and where you wait.
• What you can promisePromise only what Colby's contract and review will back up. Here is what you can say, what you must not, and why each rule protects your business.
• Companies and contractsCompanies lists every company you sent Colby, from the first talk to recording, with its rate, kits, hours and your fee. When a company is ready to sign, you ask Colby to send its contract from here or from Contracts.
• Documents and helpDocuments holds the signed copies Colby shares with you, starting with your Referral Agreement, and short answers to common portal questions.