Rules and conduct

The rules at a glance

• Say only what's true about rates and hours. Only accepted hours count.
• Offer no rate above your limit, and promise no hours.
• No money passes between you and a company or its crew, in either direction.
• Never sign a contract, in Colby's name or in a company's name.
• Never suggest an owner go around Colby.
• Every recorder and every site says yes before recording.
• Keep each company's terms and each person's details private.
• Never post or share crew video. Colby owns it.
• Post only where a group allows it, and make no income promises.
• When two partners talk to the same owner, Colby decides the credit.

Be honest about rates and hours

Owners decide on what you tell them. If it isn't true, they find out at the first review, and you lose the company and the owners it talks to.

• Name no rate except the one on your link, and none above your limit. Colby confirms the rate in the contract.
• Promise no hours and no totals. Only accepted hours count, and every video is reviewed.
• Your own fee is $2.00 per accepted hour, with no end date. Say "per accepted hour", not "per hour".

What you can promise has the full list of what to say and what not to say, topic by topic.

No money between you and a company

Colby pays each company directly, and Colby pays you. No money passes between you and the companies you bring in, in either direction.

• Don't charge a company to join, to get phones or for your help.
• Don't take a share of a company's pay or a crew member's pay.
• Don't pay an owner or a recorder to sign up or to record.
• Phones, straps and battery packs come from Colby at no charge, so nobody should pay you for them.

You never sign

Each company signs its contract with Colby. You never sign a contract, in Colby's name or in a company's name, and you never fill in or sign an owner's papers, even if they ask you to. Your own Referral Agreement is the one document you sign. If an owner wants a change to the contract, pass it to Colby.

Never suggest going around Colby

Don't tell an owner they could sign up with the recording app or with the AI and robot teams directly, and don't pass on direct sign-up links or contact addresses for them. Colby runs the contract, phones, review and pay for every company, and that is what turns recorded work into accepted hours.

Privacy: recorders, sites and video

• Each person who records reads the crew sheet and says yes first. Anyone can say no, and anyone can stop later. A no must not cost them hours or a good route.
• Each site gives its OK before anyone records there, in writing when possible. The building letter does this. If a site changes its mind, recording there stops the same day.
• Crews keep other people, screens, papers and private rooms out of the picture.
• If something private gets recorded, the recorder pauses and tells the owner that shift, and the owner tells Colby. Nobody gets in trouble for reporting it.
• Colby owns the video. Never post it, share it, or ask a crew to send you copies.

• Privacy and what stays out of the picture

Information you can see

Your portal holds things people trust you with: owners' names and numbers in People, and each company's stage, rate, kits and hours in Companies.

• Use owners' details only for this business. Only you and Colby can see your People list.
• Keep each company's rate and hours to yourself. A company's contract terms are private, so don't tell one owner what another gets.
• When an owner says no, mark them Not interested and stop contacting them.
• Recorder-by-recorder results are coming to your portal. The same rule will apply: use a recorder's details only to help that company record, and share them with nobody.

Posting in groups and online

• Read each group's rules. Post only where promotional posts are allowed, or ask the admin first.
• Write each post for its group. Don't paste the same pitch into many groups or pile on hashtags. Platforms push spammy posts down, and admins remove them.
• If you mention your fee, say $2.00 per accepted hour. Never post income totals, screenshots of earnings or promises.
• Don't post crew video, site photos or anyone's details.
• Don't name the AI and robot teams, and don't post as if you were Colby.

When two partners talk to the same owner

Each company is credited to one partner. If you send Colby an owner who is already talking with Colby, your portal tells you, and Colby checks who referred them and lets you know. A company already credited to another partner doesn't move to you because the owner used your link. Colby decides the credit.

• Keep your notes in People: who you talked to, and when. It helps Colby sort out who introduced whom.
• Don't argue with another partner in front of an owner. Leave it to Colby.

If you're not sure

Ask before you say it. It is easier to ask first than to take back a promise. Questions about money or contracts go to the money and agreement contact named under Ask Colby support in your portal. Questions about phones and the recording app go to Colby support.

Questions

Read next

• What you can promisePromise only what Colby's contract and review will back up. Here is what you can say, what you must not, and why each rule protects your business.
• Privacy and keep-outCrews keep other people, screens, papers, occupied restrooms and any place a site asked to skip out of the picture. That protects the people in the building and the company's contract with it, and video that shows private things is turned down anyway.
• ContractsWhat each company signs with Colby, what your own Referral Agreement is, and how to ask Colby to send a company its contract.
• Questions owners askStraight answers to what owners ask most, and the page to send for more. When the honest answer is "Colby confirms that on the call", say that.