Phones and kits

What's in a kit

The same eight steps are on the web at the kit guide, in English and Spanish. Colby can send the owner a kit guide link with the company's invite code already filled in.

The kits cost the company nothing. Plan one kit for each person who will record on a shift.

How Colby sets up each phone

Colby prepares every phone before it ships, up to the point where the recorder makes their own account in the recording app. The crew never has to set up the phone itself.

• Managed by Colby. Each phone is enrolled in Colby's device management, so Colby can install and update the work apps without touching the phone.
• Only work apps. The phone shows the apps the work needs, such as the recording apps, texting and Settings. Other apps are hidden.
• Set for the job. English and United States, the largest text size, and a screen that doesn't lock on its own. Siri, Face ID and location sharing are off.
• Up to date. The latest iOS is installed before it ships, and later updates arrive on their own.
• One shared passcode, printed on the kit sheet and in the kit guide.
• No Apple Account. Recorders never sign in with a personal Apple Account.
• Cellular. Colby arranges a cellular line for each phone. Video still uploads on Wi-Fi.
• Tracked. Colby keeps a record of every phone: which kit it is, which company has it, and its setup status.

How kits ship

• Colby ships after the company signs its contract.
• Make sure Colby has a shipping address where someone can receive the boxes.
• The Order Form sets how many kits the company starts with. More can be added later by written agreement with Colby.
• Phones and accessories can arrive in separate boxes. The owner should check that each kit has all four parts before the setup call.
• In Companies, the Kits column shows kits sent against the Order Form, for example 2 of 5 sent.

Phone updates

iOS updates reach every kit phone on their own. Treat them as routine. On cellular, the phone asks before it downloads, or waits for Wi-Fi. When the update installs, the phone asks for the passcode: type the shared passcode from the kit sheet.

After an update the recording app comes back on its own. The phone isn't ready to record until the app opens again, so keep it on Wi-Fi and give it a few minutes before the shift. If the app doesn't come back, contact Colby.

When something goes wrong with a kit

Recorders and owners can call or text Colby at (480) 542-7526. That number is on the kit sheet. You can use Ask Colby support in your portal for questions about kits and the recording app.

When a recorder leaves or a kit changes hands

1. The phone stays with the company. The recorder hands back the phone, strap, battery pack and cable.
2. The owner tells Colby who left and which kit they had, so Colby stops expecting video from that person.
3. Before someone else records on that phone, the owner tells Colby. The recording app links accounts to the phones they were used on.
4. The new person reads the crew sheet and says yes, then makes their own account with their own personal email and the company's invite code.
5. Nobody uses another person's account, ever.

Moving a kit is also how owners catch up. If a kit falls behind, the ramp-up plan says to move it to a longer shift or to another person.

When a company stops

When the agreement ends, the company ships every kit back with a prepaid label Colby sends (the terms are on Contracts). You can help the owner gather every part of each kit: the phone, the strap, the battery pack and the cable.

Coming to your portal

Kit requests from the portal are coming: asking for kits for a company, following each one from preparation to delivery, and reporting a problem with a kit. Until then, everything about kits goes through Colby.

Questions

Read next

• Recorder setupHow each recorder gets from an unopened kit to good video: the account, the strap, the angle, a 10-second test, the pre-shift checklist and uploading.
• Camera setupHow a recorder puts the kit together and wears it so the camera sees both hands for the whole shift: clip, strap, angle, light, battery, storage and upload.
• Privacy and keep-outCrews keep other people, screens, papers, occupied restrooms and any place a site asked to skip out of the picture. That protects the people in the building and the company's contract with it, and video that shows private things is turned down anyway.
• From yes to recordingThe path one company takes from an owner's yes to a crew recording on every shift: who does each step, where you help, and where you wait.