Questions owners ask
Straight answers to what owners ask most, and the page to send for more. When the honest answer is "Colby confirms that on the call", say that.
On this page
How to answer
Give the one-sentence answer, then offer the page that explains it. If you do not know, say so and say who does: "Colby confirms that on the call." Owners trust a partner who says "I don't know" more than one who guesses.
The camera and privacy
Is it filming my clients? My people?
It films the recorder's own hands, tools and the surface they are working on. The phone sits on a head strap at the forehead and tips down, so it does not scan the room the way a security camera does. Other people stay out of the picture. If someone walks in, the recorder pauses.
What about faces, screens and papers?
They stay out. Offices, desks, papers, computer screens, phones and other people are kept out of the picture, and restrooms are never recorded with anyone else inside. If something private gets caught by mistake, the recorder pauses and tells the owner that shift, and the owner tells Colby. Do not promise that faces get blurred or that the video is anonymous.
Will the video be used to judge my crew?
No. Colby's review checks the video itself, like whether both hands are in view and there is enough light. Nobody times the crew or grades how well they work.
Their building clients
Will my building clients allow it?
Some will and some won't. The company asks each place for an OK before anyone records there, using a one-page building letter. The letter says what the camera sees and what stays off camera, and that the manager can name rooms to skip or change their mind. Medical offices, schools and government buildings often say no. If a place says no, the company skips it and records at the places that said yes.
We work at night when nobody is there. Do we still ask?
Yes. The company's agreement with Colby says it has each building's permission before anyone records there, empty or not. More detail: Building managers.
Their crew
Does it slow the crew down?
It should not. The crew does the work it already does, at its normal pace, on the same schedule. Slowing down or redoing finished work to add time gets video turned down. The extra steps are a few minutes before the shift (charge the phone, clean the lens, snug the strap) and an upload on Wi-Fi after.
Do my people have to agree?
Yes. Each person agrees before they record, one at a time, in the language they speak best. Anyone can say no or stop later, and a no should not cost them hours or a good route. The crew sheet, in English and Spanish, helps with that talk.
Who pays my crew?
The company does, the same as today. Crew members are the company's people, never Colby's employees, and the company keeps every employer duty. Colby pays the company. If the owner shares that pay with the crew, how they do it is between them.
Do they use their own phones?
No. Colby sends its own phones, set up and ready to record.
Money
What does it cost me?
Nothing to join. Colby sends the phones with head straps and battery packs at no charge. The company's costs are in its contract: it pays for loss or damage at a job site, except normal wear from proper use. Its Order Form may also set hour minimums and say what happens if phones sit unused. Colby goes over it with the owner before they sign.
How much do you pay?
Colby pays the company for every accepted hour of video, at the rate in its own contract. If your link shows a rate, that is the rate you can name, and Colby confirms it in the Order Form. Otherwise: "Colby goes over the rate with you on the call." Do not say when or how often Colby pays. The Order Form sets that.
Is there a minimum?
New companies plan for 200 to 1,000 recorded hours in their first month, and Colby talks the number through with the owner. The Order Form sets what the company commits to, including any hour minimums and what happens if phones sit unused. Colby goes over it before the owner signs.
What do you get out of it?
Colby pays you $2.00 for every accepted hour your companies record, on top of what Colby pays the company. Say it plainly. It does not come out of their pay, and no money passes between you and the company.
What if a phone breaks or gets lost?
Call or text Colby at (480) 542-7526 right away. Normal wear from proper use is expected. Loss or damage at a job site is the company's to cover under its agreement, so the owner should know that before they sign.
The contract and the video
What do I sign?
Nothing today. When the owner is ready, Colby sends two papers by email through DocuSign: a Master Services Agreement and an Order Form. Colby signs first, then the owner fills in the company details and signs. The Order Form sets the pay and the term. You never sign anything. The paperwork explains both in plain words, and an owner may want their own lawyer to read them.
Who owns the video?
Colby does. The agreement says Colby owns the video the equipment records and may share selected video with AI and robot teams. Colby pays the company for it. Colby does not name those teams, so do not guess. See Where your video goes.
What happens if I stop?
The Order Form has a six-week first term, then renews one month at a time unless one side gives written notice that it won't renew. When it ends, the company ships the equipment back with a prepaid label Colby sends. A crew member who wants to stop can stop any time, without the whole company stopping.
Colby and the bigger picture
Is this legit?
Colby AI, Inc. got its start in building services and pays companies for video of real work. The owner pays nothing and signs nothing until they choose to sign Colby's agreement. Colby calls from its own number, (480) 542-7526, and your link shows your name as the person who invited them. Send Who we are to an owner who wants to check.
Will robots replace my crew?
Answer it honestly: nobody knows when, or how far, robots will go, and Colby will not give a date either way. Robots today do the easier parts, like a scrubber working an open floor. They are still slow and clumsy at hand work that changes from room to room, and that gap is why teams want this video. Owners who take part see the change from the inside, and are paid for accepted hours in the meantime. Egocentric data and Who uses this data explain more.
What to send for each question
| If the owner asks about | Send |
|---|---|
| Who Colby is | Who we are |
| Pay and what counts | What you earn |
| Their building clients | Getting your building client's OK and the building letter |
| Their crew | Explaining it to your crew and the crew sheet |
| Getting started | Your first two weeks and the ramp-up plan |
| The contract | The paperwork |
| Where the video goes | Where your video goes |
Questions
What if I get a question I can't answer?
Say you will find out, write it in the owner's notes in People, and let Colby answer it on the call. If you send them to Colby, put the question in the note so Colby sees it.
Should I send every page at once?
No. Send the one page that answers their biggest question. A short follow-up with one link gets read. A list of seven links does not.