CleanTelligent, now part of Otuvy, is good at the job it is built for: mobile inspections, work orders, and cleanliness reports a client can see. Proving the clean matters. The harder question is what the score tells you about the account behind it, and whether a slipping client reaches you before the cancellation email. This page is for the operator who wants the inspection and the early-warning that should come with it.
What CleanTelligent does well
CleanTelligent is a mature, cleaning-specific QC product. The mobile inspections are quick to run, and the client-facing reports give an account manager something credible to put in front of the customer. Work orders keep a failed item from getting lost in the meantime. For a company whose gap is logging inspections and proving the clean to clients, it does that well and has for years.
It sits in the wider market on the QC and inspection software guide next to OrangeQC and the rest. The only question is whether the inspection is the whole job, or the start of a workflow that has to reach the account record and the schedule.
Where the inspection ends and the risk begins
A dedicated inspection app records that an account scored an 84 this week and hands the client a clean report. What it rarely does is connect that 84 to the scores before it and read the trend against the renewal date, so you learn the relationship is drifting before the client says so. Accounts rarely cancel over one bad inspection. They cancel after a run of slipping ones nobody flagged.
The other gap is what happens to a failed item. The report notes it, but closing it means someone reading the app, assigning the fix, and following up, and on a busy week that is exactly the step that slips. The inspection data lives in the QC app while the account and the schedule live somewhere else.
Where a custom build fits instead
Colby builds QC that scores the clean and then does something with the score: trends it per account to flag renewal risk, and routes the fix into the systems you already run. You can see the retention angle on the QC renewal-risk page and the dispatch side on the work-order routing use case.
Inspection scores trended per account, so a client whose numbers are slipping surfaces while there is still time to fix the account, instead of a clean report that says nothing about where the relationship is heading.
A missed item becomes a corrective action assigned to the crew that works the site and tied to the schedule, so the fix gets closed rather than logged in an app no supervisor reopens.
The inspection record sits in the same system as the account, the payroll, and the contract, so quality is one signal in how you run the account rather than a separate report you keep in a different login.
How to choose
If the deliverable you need is a clean inspection and a report the client trusts, CleanTelligent covers it and a custom build would be overkill. Buy the app and run your quality program on it.
The case for building shows up when you are losing accounts you did not see slipping, or when a failed item dies in an app instead of reaching the crew. Colby starts with a three-week discovery that maps how quality moves through your company, then hands you a readout of build options to pick from. You own what gets built, and Colby hosts and maintains it. The quickest read on where you stand is to score your operation or start a quote.
Tell us what you are evaluating. We will reply within one business day and walk you through what the custom path would look like for your operation, including whether a discovery is worth it before you commit to a platform.
Reply within 1 business day · NDA-friendly · No build prices before discovery